Can I collect the items from you directly?
Yes, we have a trade counter and welcome the chance to meet our customers. PLEASE DO NOT USE THIS SITE TO ORDER IF YOU PLAN TO COLLECT IN PERSON. Please click on the contact us page for directions.
How do you deliver to me?
We use a number of delivery methods and couriers dependant on the size and weight of your order and there are two options available for delivery. There is a next day service that applies to all orders received before midday and a cheaper standard service. The standard service is usually delivered within four days from despatch but with smaller items delivered by parcel couriers, there is no control over when delivery will take place and they cannot make calls to advise when delivery may be. Whereas with palletised goods, these are despatched on a "book-in" system so they will call you to arrange the best day to deliver.
The palletised goods are delivered on a wooden pallet and you will require a suitable sized space to sit this outside your address. If this is going to be a problem for you please notify our sales team on 01993704981 before you order.
How much does the delivery cost?
This will vary on the way we have to send it to you. The most you will have to pay for delivery to the southeast of England is £65 plus VAT for palletised goods supplied on a next day service. Surcharges apply for other areas.
How quickly can I get my products?
We offer 2 delivery methods. Next day or our standard service that is normally 2 - 4 days after despatch. Unlike other companies we stock all our soundproofing products in our warehouse. If you require your items on a next day service we will need to receive the order before midday. All orders received before noon are despatched the same day so a next day order received before midday on a Friday would be delivered the following Monday, whereas if it is received after midday, your order will be delivered the following Tuesday. We do not offer a Saturday delivery.
Can I pay cash on delivery for the items?
I am afraid we don’t offer that service, as we don’t use our own drivers.
Do I need to be on site for the delivery?
All items we despatch need to be signed for as proof that you have received it. There needs to be someone at the premises to sign for this unless other arrangements have been made or instructed.
What if I am not there when you deliver?
We are charged by our courier’s everytime they have to redeliver to our customers. We are unable to absorb these costs so you will be re-charged if you are not in. The re-delivery costs are normally the same as the amount you originally paid. If you think you may not be in for the delivery please alert our sales team ASAP and they will try to make alternative plans for your order although, sometimes, you will be able to collect your order from the local depot.
Do you accept returned goods?
We will accept returns on (Non Customised) products within a certain time frame and providing they are in a good and re-sellable condition. Please read our Terms & Conditions of Sale for more information.